Terms and Conditions
Terms and Conditions for Using Aladin Foods Supply
All elements of the aladinfoods.bg site, including design, databases, text, drawings, graphics, sketches, and other information or elements, are copyrighted within the meaning of the Copyright and Related Rights Act and are owned by ALADIN FOODS Ltd., UIC 115271421 - "Site Owner".
The use of graphics and video materials posted on the site is prohibited without the prior written consent of the owner. The offenders are responsible according to the Bulgarian legislation.
I. TERMS AND DEFINITIONS:
"Services" are the services offered and provided to the site by the holder - products, delivery and promotions.
"Website / Site" is a distinct place in the global Internet network accessible through its HTTP, HTTPS or other standardized protocol URL and containing files, programs, text, sound, picture, image or other materials and resources.
"User" means any person who uses the Services provided by the Owner.
"Malicious and improper actions" are acts or omissions that violate Internet ethics or harm to person connected to the Internet or associated networks (SPAM, JUNK MAIL), flooding, access to resources with foreign rights and passwords, using flaws in the systems for personal benefit or obtaining information (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or data sets ( CRACK), sending a Trojan horse or virus causing installation or remote control systems, disturbing the normal operation of other users of the Internet and associated networks, and performing any action that may be classified as a crime or administrative violation under the Bulgarian or other applicable law.
"Delivery" - shipping an accepted order, packaged in a suitable way for transportation and storage, to an address provided by the USER.
"Website" within the meaning of these Terms and Conditions means a composite and distinct part of a website.
"Accidental event" is unpredictable or unforeseeable at the time of conclusion of the contract, a circumstance of extraordinary nature, which makes the provision of services impossible.
"User Profile" is a separate part of www.aladinfoods.bg, containing user information provided by themselves upon registration and stored by www.aladinfoods.bg, whereas access to the profile is possible by entering a username and password. The account allows the user to view and edit the data entered during the registration, access their personal mailbox, change their password, subscribe, respectively unsubscribe, receive a newsletter, etc.
A "username" is a unique selected by the user combination of letters and/or digits, by which the combination is individualized in www.aladinfoods.bg.
A "password" is a selected by the user combination of letters and/or digits that together with the username individualizes the latter.
"Server" is a device or a system of connected devices that either has a system software installed to perform tasks related to storing, processing, receiving or transmitting information.
II. PROTECTION OF PERSONAL DATA
2.1. ALADIN FOODS Ltd. is entitled to collect, use and store information about the USERS. The information by which the person can be identified may include a name, surname, date of birth, gender, location, e-mail, and any other information that the USER voluntarily enters, uses or makes available through the Services of The Website aladinfoods.bg. To avoid any doubt, User Content is not considered personal data and is therefore not subject to the privacy protection of the USER under these Terms and Conditions.
2.2 Besides the technology-required identification information that sites automatically collect while the users are in the site, as well as the minimum information required to perform the deliveries, the Owner does not collect personal information about site visitors. Any part of this automatically collected technology information is not used and will not be used by the Leaseholder under any circumstances and at any cost.
2.3. Each registered USER has the right to access online via their username and password to their profile, in which they can correct and update their personal data stored by ALADIN FOODS Ltd.
2.4. ALADIN FOODS Ltd is registered in the register of personal data controllers under number 14466, according to the certificate of CPDP number 14466 / 05.10.2015. ALADIN FOODS Ltd. takes care of collecting, processing and storing personal data of USERS, subject to strict compliance with the provisions of the Personal Data Protection Act.
2.5. ALIDIN FOODS Ltd attends to and is responsible for protection of the USER’s information that has become known to him in relation to the provision of Services, subject to these Terms and Conditions, except in cases of force majeure, accident or malicious acts of third parties, and in cases where the USER himself has made this information available to third parties.
2.6. In the registration form, filled in by the USER upon signing the contract, ALADIN FOODS Ltd. clearly indicates the mandatory or voluntary nature of the data to be provided and the consequences of a possible refusal. By accepting these General Terms and Conditions, the USER agrees that the information will be processed in the manner specified therein.
2.7. ALADIN FOODS Ltd collects and uses the information under article 2.1 for the purposes defined in these General Terms and Conditions, including offering new consumer services, offering goods and/or services provided by others, promotional offers, organizing lotteries , queries, for statistical and any other purposes. By registering for the use of the Services, the USER gives its explicit consent to receive commercial communication sent by ALADIN FOODS Ltd. The described purposes for which the information can be used are not exhaustively listed and do not create any obligations for ALADIN FOODS Ltd.
2.8. By accepting these Terms and Conditions, the USER agrees to the processing of personal data for direct marketing purposes. The user may object to the processing of personal data for direct marketing purposes by sending written notice to ALADIN FOODS Ltd. at the address specified in these general terms or contact email. The User is entitled to receive information before their personal data are disclosed for the first time to third parties or used on their behalf for the purposes of direct marketing as well as to be given the opportunity to object to such disclosure or use.
2.9. ALADIN FOODS Ltd. declares that it will not edit or disclose any personal information about the USER or its Services and will not provide the gathered information to third parties - state authorities, commercial companies, individuals, etc., except when:
a / this is defined in these Terms and conditions or the USER has given its explicit consent upon registration or at a later date;
b / this is necessary for the fulfillment of a statutory obligation of ALADIN FOODS Ltd;
c / the information is required by an official who, under current legislation, is authorized to request and collect such information in accordance with the statutory procedures;
d / the personal data information is provided to employees or subcontractors of ALADIN FOODS Ltd. for its administration and use of the Services;
e / other cases mentioned in the law.
2.10. When using the website www.aladinfoods.bg, ALADIN FOODS is entitled to automatically store certain information that is a computer or other terminal device of the USER sent to the ALADIN FOODS server. The information is stored in database servers ALADIN FOODS Ltd and may include the user's IP address, date and time, which has received the relevant page of the website www.aladinfoods.bg, time spent on it and more. In addition, ALADIN FOODS Ltd stores the IP address of the user and any other information necessary to identify the user and playback of electronic statement under item. 5.2., Respectively paragraphs 5.3.1. To obtain general conditions in case of litigation.
2.11. ALADIN FOODS Ltd has the right, but not the obligation, to install cookies on a computer or other terminal device of the USER - small text files that are saved from a web page via an Internet server on the USER's hard disk and give the ability to recover information about the USER by identifying him, as well as tracking his actions.
2.13. The holder does not store in any way any credit or debit card data. Online payments are made by redirecting to an online payment module managed by www.epay.bg, which module processes the online payment and returns the status to the Holder for a successful payment.
III. RIGHTS OF THE HOLDER
3.1. The owner has the right to change the design, form, technology and services provided by the Website without notifying the users in advance.
3.2. The Owner may, at his own discretion, remove some of the services he offers or restrict the access to them for all or certain users.
3.3. The owner is entitled to delete, restrict and/or close the information of the user who performed the above mentioned actions without the right to review, in case of non-performance of contractual obligations, malicious actions, publication of obscene comments and other acts incompatible with morality and good commercial practice.
3.4. The holder has the right to claim liability and to claim compensation in connection with the provided services if he has received a notification of a violation committed by a user by the competent authorities under the Bulgarian legislation or in cases where a consumer violates a contractual relationship, has committed malicious acts, has made offensive comments and/or has performed other actions incompatible with morality and good commercial practice.
3.5. The holder has the right to provide advertising space for sale on their sites and to display, send, perform, load their ads and any advertising material for their own purposes or for the purposes of the clients they serve.
3.6. The owner has the right to send to the USER’s email address a summary of the novelties of the offered services, current promotional offers, open new premises of the ALADIN FOODS chain, the innovations published on the Owner's website and any other news related to the company in the form of an electronic newsletter, a weekly menu or current promotions.
3.7. With the acceptance of these General Terms and Conditions by the User, the Owner shall be entitled to send to the consumer messages within the meaning of Art. 6 of the E-Commerce Act, ensuring the clear and unambiguous recognition of the commercial communication as unsolicited.
3.8. The holder undertakes to provide the consumer with a clear and unequivocal right to refuse to receive the messages under items 3.6 and 3.7.
3.9. The USER's right of access does not include the right to copy or reproduce information, materials and resources, and to use intellectual property.
3.10. The user has the right to refuse, by the means provided by the Owner, to receive the messages under 3.6 and 3.7, by refusing to receive the messages, deprives the user of the opportunity to participate in promotional offers requiring vouchers and/or feedback.
3.11. The User's right of access does not include the right to copy or reproduce information, materials, and resources, as well as to use intellectual property, unless it is a negligible amount of information intended for personal use, provided that the legitimate interests of the authors and other holders of the intellectual property are not unreasonably violated, if the copying or reproduction is carried out for non-commercial purposes.
3.12. The user is obliged to inform the Owner in advance in an appropriate manner in case the registered email address is in the register of electronic addresses of legal entities who do not wish to receive unsolicited commercial messages.
IV. SUBJECT OF THE CONTRACT
4.1 Through the Website www.aladinfoods.bg ALADIN FOODS Ltd provides to the USER on-line the services defined in these General Terms and Conditions (the "Services"). The User undertakes to comply strictly with the requirements set forth in these General Conditions.
4.2 For use of part of the Services on the Website www.aladinfoods.bg no pre-registration is necessary. These include, but are not limited to: accessing and using, subject to the terms of these Terms and Conditions, a variety of information resources available through the www.aladinfoods.bg - news, promotions, upcoming events calendar, current menu articles or other content provided by www.aladinfoods.bg.
4.3 Part of the Services at www.aladinfoods.bg is available only after pre-registration, creating USER's User Profile and entering your username and password.
V. SCOPE OF ACTION. ACCEPTANCE OF TERMS AND CONDITIONS
5.1 These Terms and Conditions apply both to the USERS who have registered on the Website www.aladinfoods.bg (the "USER REGISTERED") and to the USERS who did not register on the website aladinfoods.bg ("unregistered USERS "), And their rights are limited to the use of the services described in point 4.2.
5.2 These Terms and Conditions are available on the Internet at http://www.aladinfoods.bg in a way that allows them to be stored and reproduced. USERS declare that they are familiar with these Terms and Conditions, agree with them and undertake to abide by them with any use of the services and resources of the aladinfoods.bg Website, including the opening of a website by aladinfoods.bg as well as by clicking on an electronic link from the home page (home) or any other website on the aladinfoods.bg website.
5.3 In order to be available to the User the services referred to in point 4.3. of the present General Terms and Conditions, pre-registration is required, which is done by filling in the relevant electronic registration form, available online on the Internet at http://www.aladinfoods.bg.
5.3.1 In the process of registration, in the field "I agree with the terms of aladinfoods.bg" and pressing the button "Registration", the USER, respectively the parent or the guardian of the USER makes an explicit electronic statement within the meaning of the Electronic Document Act and the electronic signature stating that he/she is familiar with the Terms and Conditions, accepts them, agrees with them and undertakes to comply with them.
5.3.2 Upon registration, the USER gets access to all services offered by aladinfoods.bg. When completing the registration form, the USER is obliged to provide full and accurate data about their identity, respectively, the personality of the USER, and the other data required by the electronic form of aladinfoods.bg, as well as to update them immediately if any alteration. The USER declares that the data he has provided during the registration process is true, complete and accurate and in the event of a change of the latter will update them in due course.
5.3.3 ALADIN FOODS Ltd has the right to refuse registration on aladinfoods.bg website in case the user does not provide the personal data required in the registration form.
5.3.4 ALDIN FOODS Ltd has the right to terminate or suspend immediately and without notice the provision of the Services as well as the maintenance of the registration of a user on the website aladinfoods.bg if it is proved that the user has provided incorrect data or has not reflected Changes in the provided data have occurred. In this case the termination of access to the Services is considered an automatic termination of the contract.
VI. USERNAME AND PASSWORD. USER PROFILE
6.1 When registering, the USER specifies a username and password. If the username is no longer in use, the USER will receive the username and password they have requested. Through them, the USER will gain access to their User Profile, as well as the opportunity to use the Services under item 4.3.
6.2 The username is a unique code of letters, numbers and symbols through which the USER identifies himself when using the Services under item 4.3. ALADIN FOODS Ltd does not verify and is not responsible for the match of the username with the name of the user, whether it affects the rights of third parties and in particular the right to have a name or other personal rights, trade name (company name) rights, trademark rights or other intellectual property rights.
6.3 The password is a combination of letters, numbers, and characters, which together with the username serves to access a particular profile.
6.4 The USER undertakes not to provide their password or secret question and answer to third parties and shall notify immediately ALADIN FOODS Ltd in case of unauthorized access, as well as in the event of unauthorized access. The USER is obliged to take all care and to take the necessary measures that are reasonably necessary, in order to protect their password and secret question and answer and is fully responsible for all actions performed by him or a third party when using them.
6.5 The USER’s profile is a distinct part of the Website aladinfoods.bg, which contains information about the registered USER provided by the user in the process of registration and stored on a server of aladinfoods.bg. Through their profile, the USER can use, set, activate or deactivate the use of the services under p. 4.3. at aladinfoods.bg to manage the user's content on the aladinfoods.bg server, update the data provided on registration, change his password and secret question and answer, delete his / her registration in aladinfoods.bg, etc.
6.6 Each USER is only allowed to have one active profile. Registration is prohibited under a fictitious name or under a foreign name (under another person’s identity). ALADIN FOODS Ltd may refuse the registration of a person for whom it has been informed that it refers to untrue or someone else's data.
VII. CONCLUSION OF THE CONTRACT
7.1 The contract between the parties shall take effect from the moment upon the agreement reached in the manner set out in paragraph 5.2 or 5.3.1.
7.2. The contract is concluded in Bulgarian language.
7.3. The contract shall have effect:
a) For unregistered USERS - until termination of the use of the Services under item 4.2.;
b) for the registered USERS - for an indefinite period, which extends from the creation of the registration of the USER till the termination of the contract in the order provided by the present Terms and Conditions.
VIII. FOOD DELIVERY AND PROMOTIONS
8.1. The owner offers the food delivery service to an address within the following cities: Sofia, Plovdiv, Varna, Ruse, Stara Zagora, Veliko Tarnovo, Haskovo, Targovishte, Razgrad, Shumen and Blagoevgrad.
8.2 Acceptance of orders is made on-line via the site, on a corporate telephone for ordering (0700 44 744) or by another communication tool or mobile or web-based application provided by ALADIN FOODS Ltd.
8.3 Deliveries are made by couriers of ALADIN FOODS Ltd.
8.4 The delivery of the ordered goods shall be made to the exact address indicated by the user and upon a newly installed contact telephone number of the Bulgarian mobile operator, to which the courier will call upon arrival at the address.
8.5 The delivery of the goods ordered shall take place within 45-60 minutes from the receipt of the order. In some cases (bad weather conditions, traffic accidents, heavy workloads, etc.), the delivery time may be extended or the order may be canceled by Aladin Foods. When placing a phone call, the operator reports the maximum delivery time at the end of the call. When ordering online, the estimated delivery time is displayed at the end of the checkout process.
8.6. The order is delivered appropriately packaged and within reasonable time depending on the workload of the restaurants of ALADIN FOODS Ltd.
Delivery working hours in Sofia: 11:00 am – 00:55 аm
Delivery working hours in Veliko Tarnovo and Blagoevgrad: 11:00 am – 11:55 pm
Delivery working hours in Stara Zagora, Targovishte and Yambol: 11:00 am – 10:55 pm
Delivery working hours in Plovdiv: 11:00 am – 11:25 pm
Delivery working hours in Haskovo:11:00 am - 9:25 pm
Delivery working hours in Razgrad: 11:00 am - 8:55 pm
Prices and terms of delivery:
Sofia - minimum order value in products - 10.00 lv. Delivery fee - 3.90 lv./7.00lv. (Depends on the adress) Free delivery for orders above 35.00 lv.
Varna, Ruse and Plovdiv - minimum order value in products - 10.00 lv. Delivery fee - 3.50 lv./7.00lv. (Depends on the adress) Free delivery for orders above 35.00 lv.
Veliko Tarnovo, Stara Zagora, Yambol, Haskovo, Pernik, Blagoevgrad, Targovishte, Razgrad and Shumen - minimum order value in products - 10.00 lv. Delivery fee - 3.00 lv./5.00lv. (Depends on the adress) Free delivery for orders above 25.00 lv.
Orders above 150 lv have to be requested at least 2 hours in advance before the requested delivery time.
Users can pay the order in some of these methods:
In cash to the curier when the order is delivered
Through ePay.bg (applies for online orders on www.aladinfoods.bg )
With debit/credit card Visa, Borica, Master Card, Maestro, Diners club (applies for online orders on www.aladinfoods.bg)
Paying with vouchers, coupons and foreign currency.
Packaging and utensils is calculated in the final price of every item.
All prices in the Website www.aladinfoods.bg are in bulgarian lev and VAT included.
Upon first order by a customer, worth more than 100 lv. in cash, half of its value is prepaid in advance.
The following order is due:
For Sofia, for orders over BGN 100 - half the value of the order;
For Plovdiv, Ruse, Varna, Stara Zagora, Haskovo, Blagoevgrad, Veliko Tarnovo, Targovishte, Razgrad and Shumen for orders over 75 lv. - half the value of the order.
The courier doesn’t have more than 50 lv for the change.
If the elevator in the building is missing or does not work, the courier can make a delivery to the fourth floor. In other circumstances, the USER must come down to accept his order.
If you want an invoice, it is necessary to declare it when submitting the order to the operator or to write in the "Customer Note" field when submitting an online order and must provide all necessary data for it. The invoice will be issued and sent to an email address within 3 working days.
Service by cities and districts of ALADIN FOODS Ltd:
Sofia - there is no delivery after the ring road and to the following neighborhoods of Abdovitsa, Benkovski, Bunkera, Busmanci, Vrana - German, Vrana - Lozen. Gabaro-Azata, Dragalevtsi lift, Kiliite, Kinocenter, Malinova Dolina, Malinova dolina-Gerena, Milkova Koriya, Mogilata, Simeonovo-Dragalevtsi, Vidnite, Voluyak, Vrajdebna, Dimitar Milenkov, Dragalevtsi, Kremikovtsi, Bateryata, Detski Grad, Mala Koria, Sohodol, Simeonovo, Faculteta, Hristo Botev.
In the cities of Plovdiv, Ruse, Stara Zagora, Veliko Tarnovo, Blagoevgrad and Haskovo all the neighborhoods are serviced excluding those after the ring road.
ALADIN FOODS Ltd reserves it`s right to change prices and the quantity of the goods as well as the served regions without the need to inform the USER in advance.
The cost of the phone call is charged with the normal minute charge between the respective operator and VivaCom, without the free minutes of the subscribers.
If a User has made a delivery order for an area in which ALADIN FOODS Ltd does not deliver, as well as if it is impossible or difficult to deliver, the latter should be notified in due time by a telephone call from an operator.
IX. ACTION, PUBLICATION AND MODIFICATION OF THE GENERAL CONDITIONS
9.1. Links to the Terms and Conditions are located at the bottom of the Websites of the Owner.
9.2 The General Terms and Conditions may be changed unilaterally by ALADIN FOODS Ltd as a result of periodic amendments and modifications of the Services, their improvement and extension as well as in connection with possible legislative changes that affect them. These changes may also be made in the event of a change in the type, nature or technology of the Services provided, in the termination of the provision of certain Services, as well as in a change in the economic conditions.
9.3 By submitting a request from a user and receiving a response for loading, irrespective of the geographical location of the user, including indirect loading, by using a hyperlink ("electronic link" in the sense of the Electronic Commerce Act), a banner and/or other appropriate another appropriate way, according to the used technology, to it from another website, as well as by voluntary registration, the user makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act. With this statement, the user declares that he/she wishes to use the services offered by the Owner, that he /she is familiar with these General Terms and Conditions, and that in the relations between him and the Owner they have the force of a contract to be observed.
9.4 The General Terms apply to the parties from the time of making the electronic statement from the USER until the termination of the use of the Services by the Owner by leaving the respective site. Upon each new entry, a new contract is signed.
9.5 The Owner shall inform users appropriately of changes and/or additions to the Terms and Conditions. For this purpose, the Owner shall publish in a prominent place on his website a notice of the amendments and/or additions to the General Terms and Conditions and the text of the changes made not later than 14 (fourteen) days prior to the entry into force of the amendments and/or additions.
9.6. The General Terms and Conditions enter into force on the date of their publication and their last update.
9.7 These Terms and Conditions, as well as future amendments thereof, shall apply to the existing registered USERS to the date of their activation. According to article 9.5. they have the opportunity to declare that they reject the changes by sending a message to ALADIN FOODS Ltd In case the USER does not make a statement to reject the changes or the USER makes such an application, but it is not received by ALADIN FOODS Ltd, it is considered that the USER is bound by them. The declaration by a registered USER that he does not agree with the changes to the General Terms and Conditions will lead to the automatic termination of the contract between the USER and ALADIN FOODS Ltd for the use of the services provided through the Website www.aladinfoods.bg where ALADIN FООDS Ltd has the right to immediately stop the respective USER's access to their profile, to discontinue their registration and to delete all their User Content, placed on servers.
X. RIGHTS AND OBLIGATIONS OF THE USER
10.1. The USER has the right to access on-line the Services provided through the website aladinfoods.bg. in compliance to the conditions and access requirements set by ALADIN FOODS Ltd.
10.2. The USER undertakes not to use the services provided by ALADIN FOODS Ltd to not load, have a server of ALADIN FOODS Ltd and not to disclose in any way to third parties User content - information, data, text, messages, as well as any other materials or electronic references to materials:
a) contradicting to the Bulgarian legislation, the applicable foreign laws, the present General Terms and Conditions, the Internet ethics, the rules of morality and the good morals;
(b) containing violence (including violence against animals), motivating violence, humiliation of human dignity, threat to life and human integrity;
(c) pornographic or open sexual content;
(d) containing clearly identifiable bodies of victims of accidents and other serious incidents;
(e) offending a religion or containing religious agitation;
(f) which are trade or business secrets or other confidential information;
(g) which are the subject of intellectual property rights of third parties, except with the consent of the rights holder;
(h) violating any proprietary or non-material rights or legitimate interests of third parties;
(i) propagating discrimination based on sex, race, educational attainment, age and religion or preaching fascist, racist or other undemocratic ideology;
(j) undermining the reputation of others and calling for violent change in the constitutionally established order, committing a crime, violence against the person, or raging racial, national, ethnic or religious enmity;
(k) containing information encouraging or facilitating the commission of terrorist activity;
(l) containing information about somebody else’s passwords or access rights without the consent of their holder, and software to access such passwords or rights;
10.4 The USER undertakes when using the services provided by ALADIN FOODS Ltd:
a) not to commit malicious acts within the meaning of these General Terms and Conditions;
b) to notify immediately ALADIN FOODS Ltd for any case of committed or open violation in the use of the provided services;
(c) not to use other person’s identity;
(e) not to use means leading to the incineration of unwanted content ("pop-up", "blind link" and the like).
10.3. THE USER may at any time at his/her own discretion, waive the use of the services provided by ALADIN FOODS Ltd. Services by terminating their provision from their User Profile or other designated website or deleting their registration on the Website aladinfoods.bg discontinue the use of the Services under item 4.2. From the moment of termination of the registration and for the unregistered USERS - from the moment of termination of the use of the services under item 4.2, the contract between the parties is considered terminated and ALADIN FOODS Ltd stops the access of the respective USER to it`s User profile and has the right to stop access to and delete from its servers all of its User Content in accordance with paragraph 15.2. of these Terms and Conditions. Elimination of the provision of certain Services does not result in termination of the contract.
10.4. The USER has the right to access and use any content posted on the aladinfoods.bg Website, including User Content, for personal non-commercial use only and in compliance with the terms of these Terms and Conditions.
10.5. The USER undertakes not to carry out and not to try to acquire unauthorized access to the services provided to aladinfoods.bg through interception and use of somebody else’s passwords or any other methods, not to circumvent, damage or otherwise disturb the normal work on technical or software applications on the aladinfoods.bg Website which prevent or restrict access to other users electronic mailboxes, administrative panels, computer systems, and networks associated with the services provided.
XI. RIGHTS AND OBLIGATIONS OF ALADIN FOODS LTD
11.1. ALADIN FOODS Ltd is obliged to take due care to provide the USER with the opportunity for normal use of the Services.
Acceptance and satisfaction policy on deliveries
11.1.1. ALADIN FOODS Ltd guarantees the taste and nutritional qualities of the supplied products within 2 (two) hours from the time of order. ALADIN FOODS Ltd recommends to consume the delivered products within the above mentioned period. After this period, ALADIN FOODS Ltd is not responsible for the taste and nutritional qualities of the delivered products .
11.1.2. Upon finding a mismatch between your order and the products delivered in qualitative and quantitative terms, you have the right to claim under the Consumer Protection Act. For your claim is required to notify us within 30 minutes of the delivery of your order and the notification is deemed to have been submitted by calling the Order Receipt Center at 0700 44744. If your Notice of complaint is made after this deadline ALADIN FOODS Ltd is not obliged to follow the policy for accepting claims.
11.1.3. If your claim is reasonable and according to this policy we offer you the following options for resolving the problem, depending on the situation and the type and nature of the problem: we will add the missing one, replace the mistaken product, or provide you with a new product as soon as possible.
11.1.4. In all cases of inaccurate performance of your order, except for those relating to a non-delivered item/product, your claim will be deemed to be valid only if you present to the supplier the product from which you are dissatisfied in a quantity not less than two thirds of the delivered amount.
11.1.5. This policy acceptance and satisfaction of claims shall not apply in cases of force majeure, including in the event of reasons related to adverse meteorological conditions.
11.2. ALADIN FOODS Ltd is not obliged and does not have the objective opportunity to control the way the USER uses the provided Services, therefore ALADIN FOODS Ltd is not responsible for the purposes and actions of the USER in connection with the use of the Services as well as the User Content. "ALАDIN FOODS" Ltd has no obligation to monitor the information stored on it`s servers or made available in the provision of the Services or to seek for facts and circumstances indicating the illegal activity of the USER through the use of the Services.
11.3. ALADIN FOODS Ltd keeps information materials and resources placed by the USER on a server of aladinfoods.bg according to the requirements of the Bulgarian legislation and is entitled to provide them to the competent state authorities where necessary to preserve the rights, legitimate interests and security to ALADIN FOODS Ltd or to third parties, as well as when these are demanded by the respective state authorities in due order.
11.4. ALADIN FOODS Ltd is entitled to distribute commercial messages to the USERS in order to inform them about or to advertise on their own or to send offers by other commercial companies goods and/or services, to inquire about different issues, to conduct inquiries and others. By accepting the General Terms, the USER agrees to receive commercial messages from ALADIN FOODS Ltd.
11.5. In cases when the USER content contradicts to these General Terms and Conditions, ALADIN FOODS Ltd is entitled, but not obligated, at its own discretion and without giving notice, to stop access to and/or remove it.
XII. LIABILITY. LIMITATION OF LIABILITY
12.1. ALADIN FOODS Ltd takes care to provide the USER with the opportunity to use the Services in a normal way, but as far as providing them is free of charge, ALADIN FOODS Ltd does not guarantee that they will meet the USER's requirements or that they will be uninterrupted, timely or secure. By accepting these General Terms and Conditions, the USER declares that the use of the Services will be entirely at his own risk and responsibility, and the parties agree that ALADIN FOODS Ltd is not responsible for any damages caused to the USER in the use of the provided Services.
12.2. ALADIN FOODS Ltd is not responsible for failure of services in circumstances beyond its control - in cases of force majeure - accidental events, problems in the global Internet network and in the provision of services beyond the control of ALADIN FOODS Ltd, due to the the USER’s equipment, as well as in case of unauthorized access or intervention of third parties in the functioning of the information system or servers of ALADIN FOODS Ltd.
12.3. ALADIN FOODS Ltd is not responsible for damages caused to the USER'S software, hardware or equipment or for the loss of data arising from materials or resources searched, loaded, or used in any way through the provided Services.
12.4. ALADIN FOODS Ltd is not responsible to the USER and third parties for any damages and lost profits resulting from the termination, suspension, modification or limitation of the provision of any of the Services provided for use of the Services, the removal, return, the failure to receive, modification, loss, inaccuracy, inaccuracy or insufficiency of items, messages, materials or information used, recorded, or made available through the aladinfoods.bg Website.
12.5. The parties agree that ALADIN FOODS Ltd is not responsible for the failure to provide the Services or providing them with poor quality due to tests performed by ALADIN FOODS Ltd to check the equipment, connections, networks and other tests, aimed at improving or optimizing the Services. In these cases, ALADIN FOODS Ltd informs the USER in advance about the possible temporary failure, respectively of the deteriorated quality of the Services.
12.6. By accepting these General Terms, the USER declares that he/she is aware of the possibility of any interruptions and other difficulties in the Internet connection to the aladinfoods.bg Website, which may arise regardless of the care provided by ALADIN FOODS Ltd. The USER declares that he will not claim any benefits from ALADIN FOODS Ltd for lost profits, suffered damages or inconveniences as a result of the above interruptions or difficulties of the Internet connection, including the capacity of this connection.
12.7. ALADIN FOODS Ltd is not responsible and does not owe compensation to a person whose personal data is used by another person for use of the Services provided by ALADIN FOODS Ltd, whether or not he has given his consent.
XIII. RIGHTS OF ALADIN FOODS LTD IN THE CASE OF NON-PERFORMANCE OF USERS 'OBLIGATIONS
13.1. ALADIN FOODS Ltd has the right to suspend, restrict or change the services provided to the USER, as well as to refer to the competent state authorities if it considers that the USER violates provisions of the Bulgarian legislation, the General Terms or the rights and legitimate interests of third parties and has the right at any time and without prior notice to terminate access to any content located on the www.aladinfoods.bg website placed by the USER for which it judges or receives a third party's notice that it is contrary to the applicable Bulgarian legislation, these Terms or their or other's rights and legitimate interests, including intellectual property rights, to resolve such a dispute by an act of a competent authority.
13.2. Upon receipt of an order from competent governmental authorities concerning User Content, ALADIN FOODS Ltd has the right, without notice, to suspend access to such User Content or to perform other actions according to the received order.
13.3. ALADIN FOODS Ltd has the right without notice to invalidate the password for access to the profile of the USER in case that at the USER violates the provisions of the current Bulgarian legislation, the present General Terms or the rights and legal interests of third parties. In these cases, ALADIN FOODS Ltd has the right to terminate the registration of the USER, to stop the USER of the Services under item 4.3. and delete all of its User Content from its servers. The USER agreement is deemed terminated by right as of the date of termination of its registration.
13.4. When receiving information from which it can reasonably be assumed that the USER's behavior in the use of the Services on the Website aladinfoods.bg could constitute a crime or administrative violation, ALADIN FOODS Ltd is entitled, at its own discretion, to report to the competent State authorities by providing them with the necessary assistance and all necessary legal information and materials which, at the discretion of the relevant authority, would help to identify the perpetrator and prove the perpetrator an offensive or an administrative violation.
13.5. In the above situations, ALADIN FOODS Ltd is not responsible for any damages and lost profits from the USER or third parties resulting in the suspension, modification or restriction of the Services, termination of the contract or provision of information or execution of orders to the competent state authorities.
14.1. The USER owes indemnity to ALADIN FOODS Ltd and all third parties for all damages and lost profits, including pecuniary sanctions, legal fees and other costs incurred as a result of claims made by and/or paid to third parties in a link to content that the USER has provided to third parties persons or provided through the use of the services provided by ALADIN FOODS Ltd in violation of Bulgarian law, the applicable foreign laws, usually the General Conditions or the good morals, as well as other violations of their obligations according to the present General Terms and Conditions.
14.2. Apart from the above, the USER owes indemnity to ALADIN FOODS Ltd for damages caused by use of Services provided by third parties to whom the user has provided their password or secret question and answer in violation of these Terms and Conditions.
14.3. Parents exercising parental rights as well as custodians of an underage persons are responsible for all damages caused to ALADIN FOODS Ltd by the person under their supervision and third parties in the registration and use of the Services subject to these General Terms and Conditions. As well as for any damages resulting from the indication of untrue data or untruth in the statement under item 5.3.2, last sentence.
XV. TERMINATION AND CANCELATION OF THE CONTRACT
15.1. The contract between the parties shall be terminated by:
a / the cases provided in these Terms and Conditions
b / suspending the activity of ALADIN FOODS Ltd or terminating the maintenance of the website aladinfoods.bg;
c) the mutual consent of the parties for the termination;
d / other cases provided by law.
15.2. In the event of termination of the agreement between the parties on any grounds, ALADIN FOODS Ltd has the right to immediately stop the access of the respective USER to his/hers profile, to terminate his/hers registration and to delete from the servers all the User Content, subject to the requirements of the applicable legislation. In the event of termination of the contract, ALADIN FOODS Ltd is not liable for any damages and lost profits from the USER or third parties as a consequence of the suspension of the USER's access to their profile, the termination of their registration, deleting all USER content from the servers of ALADIN FOODS Ltd, as well as the provision of information or execution of orders to the competent state authorities.
XVI. OTHER CONDITIONS
16.1. The written or electronic statements and messages provided in the present contract and in the General Terms and Conditions are considered valid if they are made in the form of a letter of acknowledgment, e-mail, clicking on a virtual button on the Website www.aladinfoods.bg and similar to this so far as the statement is recorded technically in a way that allows it to be reproduced.
16.2. By accepting the present Terms and Conditions and entering in the contract between them, the parties mutually agree to consider the electronic statements made to each other for information received by the addressee in the information system indicated by the addressee without the need for explicit confirmation. In the case when ALADIN FOODS Ltd is the addressee of the statement, the submission of the statement to an information system indicated by the addressee is considered to be it`s entry into the POP3 servers of ALADIN FOODS Ltd. When the USER is the addressee of the statement, the receipt of the statement to an information system specified by the addressee is considered to be the entry into the mailbox indicated at registration, located on a server within the respective domain addressing box.
If the USER has specified an invalid e-mail box, the statement will be deemed to have been received only by sending it to ALADIN FOODS Ltd, even if it has not been received.
16.3. The parties agree that if any of the clauses in these Terms and Conditions turns out to be invalid, this does not make the contract invalid, nor any other clauses and parts thereof. The invalid clause will be replaced by the mandatory rules of the law or the established practice.
16.4. The website www.aladinfoods.bg is maintained by ALADIN FOODS Ltd using technical equipment located on the territory of the Republic of Bulgaria. ALADIN FOODS Ltd does not guarantee and is not responsible for the accessibility and proper provision of the Services on the website aladinfoods.bg outside the territory of the Republic of Bulgaria as well as in the settlements in which no delivery is made, only unpaid services may be used. In case that the CUSTOMER uses the Services subject to these General Terms and Conditions outside the territory of the Republic of Bulgaria, the USER is solely responsible for observing the applicable legislation in accordance with the place of use of the Services.
16.5. For all issues of this contract the law of the Republic of Bulgaria shall apply.
17. All disputes between the parties are resolved in a spirit of understanding and goodwill. If no agreement is reached, any unresolved disputes arising from these Terms and Conditions or reports, including disputes, corrections or appeals, etc. of new circumstances, will be resolved through negotiation, and in case of disagreement - by the court.
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