PRIVACY POLICY
I. Introduction
The company "Aladdin Foods" OOD, hereinafter referred to as the " Company" or the " Administrator", in its capacity as the Administrator of personal data, is a Bulgarian legal entity, registered in the TRRYULNC under EIK 115271421, with its seat in the city of Sofia 1 324, SO, Lyulin district, g. k. Lyulin, 51 Pancho Vladigerov Blvd., entrance B, office 4.
The administrator carries out his activities in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data.
This policy for the protection of personal data describes our practices in relation to the processing of data provided to the Company, as well as the ways of using them for the purposes of our activities, including:
•    The process of online sales carried out through the use of our website - www.aladinfoods.bg or through the use of other platforms (managed by the Administrator's partners),
•    marketing activities - promotions, raffles, games and others, organized by "Aladdin Foods" OOD in an online environment - on the website, Instagram, Facebook, Viber , etc.,
•    sending an informational newsletter and advertising messages (direct marketing) – sending newsletters, offers, invitations and information about products and services.
Your data is collected, used and stored by "Aladdin Foods" in accordance with the provisions of the current European and Bulgarian data protection legislation. We process your personal information based on the fundamental principles of transparency and fairness, legitimacy, minimization and privacy. 
Before using our services, please read this Privacy Policy and make sure you understand it.
II. What information do we collect about you and for what purpose?
1. Processing of personal data for the purpose of online sale of the products offered by "Aladdin Foods"
"Aladin Foods" Ltd. sells the offered products through physical stores, through the website - www.aladinfoods.bg , and through the use of various partners' platforms .
In connection with the online sales of products, we collect the following personal data:
•    surname, first name
•    personal e-mail address
•    phone number
•    date of birth
•    financial data related to payments (bank card, bank account)
•    delivery address details (where applicable)

The processing of this data is carried out for the purpose of fulfilling your order. If you order goods in our online store or through the platforms of our partners, you conclude a distance sales contract with us in the sense of Bulgarian legislation, for which you need to provide us with your personal data.
The online order on our website can be made through the customer account registered in your name or without one, in which case you order as a guest.
In order to register your customer profile, we collect the personal data described above in this point. To place an order as a guest, we collect the following personal data:
•    surname, first name
•    personal e-mail address
•    phone number
•    date of birth – required to verify that they are of legal age
•    financial data related to payments (bank card, bank account)
•    delivery address details (where applicable)

The data is provided to our employees who are responsible for the processing of online orders of goods, the process related to the packaging and dispatch of the ordered goods, IT specialists, to our partners who manage other online platforms through which online orders of our products are carried out, to other employees who need to use this data in connection with the fulfillment of our obligations under the remote contract concluded with you, as well as to the service providers we use to fulfill the orders (external logistics partners ) The data provided for delivery are Customer Name, Phone Number and Shipping Address
2. Processing of personal data within the framework of various marketing activities organized by "Aladdin Foods" OOD -
Independently or in cooperation with a specialized marketing agency, the Company organizes various marketing activities - promotions, games, raffles  and others in order to promote and popularize its activity. Activities are organized in our online store, in physical stores, on the platforms of partner companies, on Instagram, Facebook, other social media platforms).
If you wish to participate in any of our promotional games , raffles or other activities, we will inform you in advance in an appropriate manner about the types of personal data we collect in connection with these marketing activities. If you are a winning participant in any of the promotional games or raffles, you will be asked to provide the following personal data:
•    surname, first name
•    telephone number and/or e-mail address
•    prize delivery address (where applicable)

    For the purpose of awarding prizes/gifts, the aforementioned data may (if necessary) be supplemented with: identification data from the identity card: personal identification number, address, series and number of the identity card.
3. Processing of personal data in connection with the implementation of direct marketing - "Aladdin Foods" Ltd. processes personal data if you have given your consent to the processing of data in connection with your subscription to receive an information bulletin in order to send you information by e-mail for the content and products of our assortment, providing a promotional
If you wish to subscribe to our newsletter, you need to give your consent in the specially created subscription form by filling in the following data:
•    personal name
•    surname
•    personal e-mail address


You can request a refusal to receive the service in one of the ways described below in this point.
The processing of your data in connection with the receipt of our newsletter is based on your express and freely given consent.
We will also process your personal data for the purposes of direct marketing and for sending an electronic newsletter with the latest promotions, news and current offers via the e-mail address you specified.
Once you have subscribed to our newsletter, you can withdraw your consent at any time. For this purpose, you have several independent options:
It is enough to send us a message through the contact form located at https://www.aladinfoods.bg/contacts - "Inquiry" option, to send us an opt-out message to the email address info@aladinfoods.bg , to contact us on our customer service phone number: 0700 44744 , to send us a letter of refusal to subscribe to the newsletter, by addressing it to: " Aladdin Foods" OOD, Pancho Vladigerov Blvd. №51, entrance B , office 4 or click on the newsletter unsubscribe link that you will find in each email with which you received the newsletter.
4. Processing of personal data of children:
Aladdin Foods Ltd. does not collect or process personal data of persons under the age of 16, except with the consent of a parent or guardian in accordance with applicable local legislation. If we find that a child's personal data has been collected, we will promptly delete the data in question.

    5. Sensitive data

The company does not request or process personal data from special categories, only non-sensitive, necessary and relevant data.

III . Legal basis for the processing of personal data
The legal grounds for the processing of personal data described in this policy are as follows:
•    the execution of a contract for the online sale of our products to which you are a party. Without providing us with your personal data, we would not be able to fulfill the concluded contract
•    our legitimate interests. The use of your personal data in litigation, government investigations, marketing or advertising, or for other lawful purposes
•    Your consent
We may be required to process and store personal data on legal grounds and to achieve regulatory compliance such as to prevent, detect or investigate crime, prevent loss, fraud or other financial abuse, to fulfill tax obligations and to sales accounting purposes and others.
IV . Storage on Yours personal data : 
Aladdin Foods Ltd. will make every reasonable effort to maintain the security of your personal information and protect it from malicious use, unauthorized interference with it, loss or illegal access, changes or its disclosure.
In general, we will store the personal data that you have provided to us for the purposes of sale and delivery of goods for as long as we need them to complete the delivery, as well as for a longer period, as far as this is required by the applicable legal acts regulating the requirements for accounting and control of the company's cash flows, as well as as evidence of the fulfillment of our contractual obligations under the contract for the sale and delivery of goods.

Aladdin Foods Ltd. will store your personal data for the entire period during which your account is active on our website, and for up to six months thereafter. After this period expires, or if you exercise your right to be forgotten before it expires, we will destroy all personal information we have collected about you. In the event that you have not ordered through your user profile for a period longer than 6 months, your profile along with all personal data provided by you will be deleted.
For orders placed through the website by users without a user profile ("guests"), the personal data provided during the order will be stored for a period of 6 months after the order, after which all personal data provided will be deleted automatically. 
Accounting documents are kept for the relevant statutory period.
The Company notifies you in the event that the data storage period needs to be extended in order to fulfill a statutory obligation or in view of the legitimate interests of the Company or otherwise.
V. Data security
To prevent unauthorized access, to maintain data accuracy and to ensure proper use of data, we implement reasonable and adequate physical, IT and organizational security measures for the effective protection of all personal data we process. Access to your personal data is permitted only to those employees, service providers or persons associated with the company on the basis of the need for information for official purposes or who need it for the performance of their official duties. In case of leakage of data containing personal data, Aladdin Foods Ltd. will apply all notification norms in such cases.
In cases where you have chosen a password to access the relevant services on the Website, you are fully responsible for maintaining the confidentiality of the password. We recommend that you do not share it with others.
VI . Transfer of data to third parties
As a rule, your data is transferred without your express prior consent only in the following cases:
1. If it is necessary to establish illegal use of our services or in connection with legal claims and criminal prosecution, personal data will be transferred to the relevant law enforcement authorities and, if necessary and in accordance with the applicable law, to the affected third parties. In addition, we are legally obliged, upon request, to provide information to certain public authorities and institutions (law enforcement authorities, administrative authorities, tax authorities, etc.)
2. For the provision of services related to website management, we rely on contractually bound third parties and external service providers ("personal data processors"). In these cases, the personal data will be transferred to these processors so that they can carry out the necessary processing for the purposes of performing the services assigned to them.
Processors may only use the data for the purposes specified by us. Also, they are contractually obliged by us to process your data exclusively in accordance with this Data Protection Policy and applicable European and national data protection regulations.
In addition to the aforementioned personal data processors, we also use the following categories of data processors:
•    IT service providers;
•    Cloud archive service providers;
•    Software service providers.
In view of the organization of the Company's activity and in connection with compliance with our legal obligations, we disclose or transmit data that we have received during the implementation of our activity, as far as applicable, to: tax and insurance authorities, external consultants, auditors, payment service providers, lawyers, etc.
We will share or provide access to such information with external service providers only to the extent necessary for the relevant purposes. The information provided may not be used by them for any other purpose, and in particular neither for their own purposes nor for the purposes of third parties. The external service providers of "Aladdin Foods" OOD are obliged by law or by contract to respect the confidentiality of your personal data.
We will disclose your personal data to public authorities when required by law. For example, "Aladdin Foods" Ltd. will respect the requests of courts, administrative and other public state or municipal bodies, which may also include similar bodies of state or municipal authority.
If the business of Aladdin Foods Ltd. is sold or there is a merger or other conversion or restructuring of the company or its business, then some or all of your personal information may be provided to such third party.
We do not transmit your personal data, nor any information that may concern you, outside the territory of the Republic of Bulgaria.
Please note that if you withdraw your permission for third parties to access and process your personal data, this may result in us not being able to provide you with any services.
     VII. Your rights
1. The right to information and access
You have the right to request from us at any time information about the data that is stored about you, about the recipients of data, if any, as well as information about the purpose of storage. Upon request, the Company provides you with a copy of the processed personal data related to you in electronic or other appropriate form. Providing access to the data is free of charge, but the Company reserves the right to impose an administrative fee in case of repetitive or excessive requests.
2. The right to withdraw consent
In the event that the basis for processing personal data is your consent (e.g. subscribing to receive an information bulletin and other advertising messages) and if you do not wish all or part of your personal data to continue to be processed by the Company for a specific or for all processing purposes, you can at any time withdraw your consent to processing by filling in the form in your profile or by a request in free text sent to - info@aladinfoods.bg , at the address of the company's headquarters or through the contact form for contact us on the website.
With the withdrawal of consent to the processing of personal data, which is mandatory for the creation and maintenance of a profile in the online store, your account will become inactive. You will be able to browse the online store and the products offered and place orders as a guest or make a new registration.
If there is an order placed by you that is being processed, the earliest you can withdraw your consent to processing is when the order is completed.
Withdrawal of your consent does not affect the lawfulness of the processing carried out up to the time of withdrawal.
3. The right to rectification
If your data collected by us is inaccurate, you can request the correction and completion of the same at any time by contacting us through the contact form on the website or by heading on request to The company . If your user profile has been created on the site, you can independently correct your personal information if you find inaccuracy, incompleteness or request its deletion.
4. The right to erasure (" yes be you forgotten ')
You have the right to ask "Aladdin Foods" OOD to delete your data, which can be exercised under certain circumstances provided by the applicable legislation, including:
    the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
    You wish to withdraw your consent on which the data processing is based and there is no other legal basis for the processing;
    You wish to object to the processing of your personal data, including for direct marketing purposes, and there are no overriding legal grounds for the processing;
    the personal data were processed unlawfully;
    the personal data must be deleted in order to comply with a legal obligation under EU law or the law of a Member State that applies to the Company;
    personal data were collected in connection with the provision of information society services.
The deletion of your personal data can be done at any time, upon request, by using the methods already indicated or by using our general contact details for each project/service. Normally, your data is deleted immediately, but no later than one month after claiming such a right.
In the event of exercising your right to be forgotten, the Company will delete all your data, except for the following information:
    information that is necessary to verify that your right to be forgotten has been met - email, IP address;
    technical information about the functioning of the online store, which information cannot be linked in any way to your person;
    e-mail with which you registered in the online store.
To exercise your right to be forgotten, it is necessary to submit a request through your account in the online store or by sending a request by email to the Company.
The Company may request that you verify your identity and identity with the data subject.
By deleting your personal data, your account will become inactive. Of course, you will be able to browse the online store and the products offered and place orders as a guest or make a new registration.
The company does not delete the data that it has a legal obligation to store, including for protection in connection with legal claims made against it or to prove its rights.
5. The right to data portability
You can at any time request us to make available your personal data to you or to another person indicated by you, in a structured, general and electronically processable format. You may request the Company to directly transfer your personal data to an administrator specified by you, when this is technically feasible.
6. Right to restriction of processing
You have the right to ask us to limit the processing of personal data in accordance with Art. 18 of the GDPR. This right arises if the accuracy of the personal data is in dispute between you and us, for the period that the verification of accuracy requires, and in the event that you request limited processing instead of erasure in the case of an existing right to erasure, and in the event that the data is no longer necessary for the purposes pursued by us, but you require it for the establishment, exercise or defense of legal claims, as well as in the event of an objection submitted by you to the processing of personal data that has not yet been considered by us.
7. The right to object
You have the right to object to the processing of data under the conditions and in the cases provided by the applicable legislation (situations that include for example: processing of data for direct marketing purposes), at any time and without stating your reasons. In addition, we inform you that by refusing all data processing processes, it is possible that the performance of the contract may be limited or may not be carried out.
8. Right of appeal
If you believe that any of your rights have been violated, you can contact the Commission for the Protection of Personal Data, address: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2, e-mail: kzld@cpdp.bg, Internet page: www.cpdp.bg.
9. The right not to be subject to a decision based exclusively on automatic processing
We do not subject our decision-making exclusively to automated processing.
VIII. In addition to the above, you should note that we also collect information about how you use the Website through so-called "cookies" (as defined below).
1 "Cookies"
Some of the collected data does not identify you personally, but tracks how you use the Website, so that we can better understand the interests of our customers and accordingly improve the degree of satisfaction with using it when ordering food. We receive this data through the use of cookies. "Cookies" are small files containing data and transferred to your device so that it can be recognized and able to save information from the Website used on subsequent visits. We collect technical information from your mobile device or about how you use the Services through it, for example, your location and certain characteristics about it, your device performance data, browser and operating system/service provider information, including connection method , IP address, date and duration of access, inquiries made by you, amount of data transferred, mobile payment methods, interaction with other trading and payment technologies, such as NFC tags, QR-codes or use of electronic vouchers. Your device and/or web-browser should provide you with the option, if you wish, to allow or prohibit the use of "cookies" from their settings. To find out more about cookies, including how to check how they were received, manage them or delete them, visit www.allaboutcookies.org.
4. Google Analytics:
This website uses Google Analytics ("Google Analytics"), a web analysis service offered by Google, Inc. ("Google"). Google Analytics uses the so-called cookies ("cookies"), which are text files saved on your computer to enable the analysis of the use of the site by users. The information about the use of this site obtained by means of cookies is usually transmitted to and stored by Google on servers in the USA. IP anonymization has been activated on this site, which is why Google will partially delete the IP address of a user in the member states of the European Union as well as in the other countries of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent and partially deleted to servers in the USA. On behalf of the operator of this website, Google will use this information to evaluate the use of the site, to compile reports on web activities and to provide the operator of the site with other services related to the use of the site and Internet use of the site. Google will not associate the IP address sent by your browser via Google Analytics with other data stored by Google. You can prevent the recording of cookies through the corresponding settings of your browser. If you do this, you may not be able to use all features of this site. You have the option to prevent the collection of the data retrieved by the cookies and related to your use of the site (including IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in located at the following Internet address : https://tools.google.com/dlpage/gaoptout?hl=en . Please note that the use of the browser plug-in is limited to the respective browser and the respective computer and, once installed, cannot be deleted in order to preserve the deactivation of Google Analytics. Google's privacy policy is available at http://www.google.com/intl/bg/policies/privacy/ . You can also refuse the collection of data by Google Analytics by clicking on the following link . An Opt-Out-Cookie will be created on your computer which prevents future collection of your data when you visit this site.
5. Facebook
This online application uses Social Plugins ("Plugins") of the social network facebook.com , which is maintained by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. ("Facebook").
Plugins are recognized by the Facebook logos (white "f" on a blue background or "thumbs up") or are marked with "Facebook Social Plugin".
When you enter a web page, your browser will immediately make a direct connection to the Facebook servers. The content of this Plugin will be transmitted directly by Facebook to your browser, which will connect it to the website. "ALADIN FOODS" OOD cannot influence the amount of data that Facebook collects with the help of these Plugins. Therefore, through the following link, we only inform you about what we know http://www.facebook.com/help/?faq=17512 .
By connecting to these plugins, Facebook receives information that our respective website or platform has been visited. If you are logged in to Facebook, Facebook can attribute this visit to your profile. If you interact with these Plugins, e.g. press the "Like" button or write a comment, the relevant information will be immediately transferred from your browser to Facebook and saved there. If you are not registered with Facebook, it is still possible for Facebook to find out your IP address and save it.
These Facebook Plugins can be attached by site operators to their own websites or platforms. With one click on these Plugins, registered Facebook users can automatically leave a message on their Facebook profile that they like the information from the site operator's links. The Facebook-related Plugin "communicates" with Facebook on an ongoing basis and sends the data to Facebook when the website is visited - even if the user has not clicked on the Plugins.
Through the so-called iFrame connection, the browser loads, in addition to the launched page, an additional smaller "page within the page" that contains the respective Plugin. In the case of a Plugin belonging to Facebook, this iFrame link or source text originates entirely from Facebook and cannot be controlled or processed by "ALADIN FOODS" OOD
If the user is not logged in to Facebook or not registered there at all, a "cookie" is still set for him that cannot be recognized, for example as B7dcTqgWq3fuDgIIFw47QPIO and is valid for two years.
If the browser later reconnects to the server of the social network, the "cookie" is transferred and can help create a profile. For users who register subsequently, a connection with the information contained in the "cookie" is also possible.
If the user is logged into the current Facebook session, information about both the page and the "cookie" is transmitted - and it is possible to assign this session identification information to the corresponding account.
We are not aware of the scope of the data and the purposes for which it is collected, as well as how it is used by Facebook. For information about your rights and setting options for the protection of your personal data, please refer to Facebook Inc. or follow Facebook's privacy guidelines here .
With add-ons, you can block Facebook-Social-Plugins for your browser using e.g. "Facebook Blocker".
IX . Changes to the Privacy Policy
Aladdin Foods Ltd. reserves the right to complete or partial changes to this Privacy Policy. You will be notified of any changes to it through our Website. This data protection policy is current as of the "last revised" date, which is indicated at the bottom of this page.
X. Other Websites
Our Website may contain references and links to other websites. This Privacy Policy applies only to our Website. In this regard, please read the privacy policies of the respective websites when using them.
XI . Contacts and complaints
All comments, requests and requests related to the use of your personal information can be sent to the following addresses: email address - info@aladinfoods.bg , to the address of the company - Sofia, Pancho Vladigerov Blvd No. 5, entrance B, office 4 or contact our Customer Service Center on 0700 44744

Last update of this policy 08/16/2024